ACOs and Health Plans

Expand access. Strengthen outcomes. Lower total cost of care.

Never Alone gives Accountable Care Organizations (ACOs) and health plans an AI-enabled care access and coordination platform that connects members to reliable clinical support 24/7. Through a dedicated device in post-acute facilities or at home, your network gains a consistent, auditable system that reduces avoidable hospital use and improves quality scores across every setting of care.

See How it Works

Prove the outcomes that value-based care demands

Never Alone closes care gaps that drive cost and risk. Members receive timely virtual care through their own physicians or through Personalized Health Partners (PHP), ensuring every after-hours call is answered and every change in condition is addressed. This proactive coverage helps ACOs and payers reduce unnecessary emergency visits, prevent 30-day readmissions, and meet quality and utilization benchmarks with measurable data.

Integrate seamlessly with your existing network

Our platform complements, not replaces, your current infrastructure. Never Alone integrates with leading EHRs and population-health systems, providing a full picture of each member’s clinical interactions. AI-assisted triage and automated documentation make coordination simple for case managers and care teams, while API-based connections ensure data security and reporting accuracy.

Scale access without adding cost or complexity

Extend clinical coverage into every Skilled Nursing Facility, Assisted Living community, or member home in your network without expanding staff. Never Alone helps you manage risk populations more efficiently by combining technology with flexible provider coverage. The result is fewer avoidable transfers, stronger compliance performance, and higher member satisfaction—all within your existing cost structure.

See How It Works

Never Alone is an elderly care assistant unlike any other – empowering, always-on, and incredibly easy to use.

Upload resident info

Add details about each resident to the Never Alone platform, including insurance information. All patient info is ready and waiting when a call is initiated.

Choose the call urgency

Select whether your call is medical or non-medical with just a tap, ensuring our providers enter the conversation prepared.

Connect in minutes

Link up with a knowledgeable and receptive provider in under 3 minutes to get medical guidance, urgent help, or simply a warm voice of assurance.

Frequently asked questions:

What security measures are in place?

The Never Alone platform utilizes a trusted, single-purpose, single-app device, reducing potential safety and security issues. Users may only listen to conversations when directly on a call; it is not a passive watching or listening device and cannot be used as such. Think of our product as a dedicated, secure line where the only purpose is conducting one-to-one medical conversations.

In what states is Never Alone credentialed?

We’re available in a growing list of states. Please contact us to see if we’re already available or coming soon to yours.

How long does implementation take?

Thirty days from start to finish. During that time, you and your staff will be guided through an onboarding process, receive devices, sign up with a provider, and upload patient information to our system.